Policies

 “Disinclination to Travel” Policy:
*If canceling your trip to Hawaii due to weather or virus warnings, you may receive a credit for the full amount you’ve paid, to be used towards a photo session within one calendar year from the date of your originally scheduled session.  No refunds will be given.

Please send ALL photo session and availability inquiries to IsleOfPhotosOahu@gmail.com

This is not an exhaustive list of policies.  All policies will be listed in client’s agreement upon booking.

-All portrait sessions will be conducted outdoors during daylight hours.
-A deposit of 75% of your session fee, or $100 (whichever amount is greater), is due upon booking and is non-refundable.
-Full session fee must be paid before session begins.
-For standard bookings, unpaid invoices will expire 24 hours after they are sent.  For next day bookings, unpaid invoices will expire six hours after being sent. For same-day bookings, invoices will expire one hour after being sent. If your invoice has expired due to non-payment, you must contact Lola in order to check for availability and your desired shoot time may no longer be available.
-Available sessions are on a first come first serve basis and are not reserved until a deposit has been paid.  Lola will not hold a reservation unless payment has been received.
-It is client’s responsibility to choose time and location for photo session.
-Lola is not responsible for the appearance of the venue/location chosen for your photo session (this includes bad weather).  Please see the pricing page for photo editing details.
-Lola will accommodate on-the-spot time extension requests when possible.
-A session may only be rescheduled less than 72 hours from shoot time, without an additional fee, as a result of inclement weather.
-No refunds of any kind will be given for no shows or cancellations.
-The guaranteed minimum number of photos you are quoted only applies to the amount of time you originally scheduled.  If you are late to your session and do not pay for extra time, you will forfeit your minimum photo guarantee and be sent as many good photos that came out of the session.  As a result of having less time, this number may be under the minimum photo guarantee for your originally scheduled photo session time.
-If only your deposit has been paid, you are not present at your session start time, and you have not contacted Lola, Lola will only wait until half of your session time has passed (after which time she will leave, if you are still not present).
-Sessions are not to exceed 2.5 hours (does not apply to product and magazine shoots, events, and newborn shoots).
-Client and client’s party members are prohibited from causing a disturbance to anyone nearby, during photo session. Please refrain from telling passersby to move out of your photos. Lola will edit them out when needed.
-Smoking of any kind is prohibited on all beaches and is not allowed during your photo session. Anyone who smokes during photo session will be asked to relocate.
-Animals are prohibited, by the Hawaii Film Office, from being on location (i.e. no pets allowed, for outdoor sessions).
-There is a travel fee of $0.56/mile for any distance over 20 miles, round trip, from Honolulu, HI 96826.
-There is an 8% sales tax fee applicable to every CD or flash disc order.
-Lola accepts credit/debit cards and cash, only.  Checks will not be accepted.
-All monies must be paid and agreement must be signed before client receives photos.  A delay in payment will result in a delay in photo delivery.
-For clients booking via Groupon, your voucher will be redeemed upon confirmation of booking request and will count as a non-refundable deposit.  
-Groupon voucher can only be used for first-time clients. Original discount price will be honored for repeat clients (cannot be combined with any other discounts), but repeat clients must pay directly via Paypal.
-Anyone using the 30-minute family portrait Groupon voucher for anything other than a family portrait, or using the 20-minute Groupon deal voucher for a family portrait, will be charged an additional fee. Fee will be equivalent to the amount taken by Groupon, from Lola O Photography, for client’s purchase.
-Photo previews will not be available before your photo delivery date.  If you would like to expedite your photo delivery, please see pricing page.
-Photos will be processed and delivered electronically via a Dropbox link.  Dropbox link will be sent to the email address provided by client by 11:59pm HST on the due date.
-All photos will be high resolution jpeg images
-RAW image files will not be provided for portrait sessions, weddings, or events.
-Lola does not send all photos taken during a session under any circumstances.
-It is client’s responsibility to make sure photos have downloaded properly onto her/his device/computer, to check that photos are in high resolution upon downloading, and to contact Lola within 45 days after client’s session in order for photos to be resent, if needed, or sent another way. 
*please note that photos should be in megabytes (MB) and anything smaller cannot be printed on a large scale.
-Dropbox holds deleted files for 30 days. If Client needs to have photos resent after the deletion date (45 days after photo session), there is a fee of $2/photo.
-CDs and flash discs ordered will be mailed to the address provided by client during the week following electronic delivery of photos, unless expedited or client requests edited photos be added to CD or disc, and as long as invoice has been paid in full.  Otherwise, items will be mailed after invoice is paid in full, provided photos are still in Lola’s database.  Package arrival time depends on client’s location.
-Invoices paid after 6pm HST will be processed the following day between the hours of 9am and 5pm HST, unless otherwise stated.

-ALL photos from photo session will be DELETED from Lola’s database 45 days after photo session.

*Lola reserves the right to refuse service to anyone and will not work with rude/disrespectful clients.  Mahalo for your aloha!